Shipping Information: Delivering Your Curated Routine

We strive to process and dispatch your carefully selected items—be it from our Cleanser, Moisturizer, Mask, or Gifts & Sets collections—with efficiency and care.

Order Processing & Delivery Timelines

Order Processing Time: 1-2 business days.

Once your order is processed and leaves our warehouse, please refer to the estimated delivery windows below:

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx.
    • Estimated Delivery: 10-15 business days after shipment.
    • Ideal for: Faster, trackable delivery of your Serum & Ampoule, Spot Treatments, or TOOLS.
  • Free Shipping (on orders over $50):
    • Carrier: EMS.
    • Estimated Delivery: 15-25 business days after shipment.
    • Ideal for: Budget-friendly delivery of your LIP & BODY & HAND essentials or Miniatures.

Please Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may have extended delivery times or restrictions.

Returns & Exchanges: Our Transparent Promise

Your satisfaction is paramount. If an item doesn’t align with your Wish Recipe, our policy is designed to be straightforward and respectful.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
  • Process: Initiate a return by emailing our care team. We do not offer automatic exchanges. A refund will be issued for approved returns, and a new order should be placed for the desired item.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges due to our error, we cover all shipping costs.

Step-by-Step Return Process

  1. Initiate Your Return Request

    Within 15 days of delivery, contact our customer care team at [email protected] with:

    • Your order number
    • The product(s) you wish to return (e.g., “Green Tea Cleanser” from the Cleanser menu, an item from Gifts & Sets)
    • The reason for the return

    Use the provided template below to ensure clarity.

  2. Receive Return Instructions & Authorization (RMA)

    Our care team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without this authorization.

  3. Ship Your Return

    Securely package the unused, unopened item(s) in their original packaging. Include a copy of your order confirmation or the RMA number inside. Ship to the address provided in your instructions using a trackable service for your peace of mind.

  4. Receive Your Refund

    Once we receive and inspect the return, we will process your refund and send an email confirmation.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Wishtrend Care Team,
I would like to initiate a return for my recent order. My details are below:
– Order Number: [Please insert your order number] – Full Name: [Your Full Name] – Email Address: [The email used on the order] – Product(s) to Return: [e.g., “Green Tea Cleanser” from the Cleanser menu, “AHA/BHA Exfoliator”] – Reason for Return: [e.g., Changed mind, accidental order] I confirm that the item(s) are unused, unopened, and in their original packaging.
Please provide the return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Name]

Refund Timeline & Method

Refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, PayPal). Processing on our end begins within 3 business days of receiving your return.

  • Credit / Debit Card (Visa, MasterCard, JCB): Refunds typically appear on your statement within 5-10 business days after we process them.
  • PayPal: Refunds are usually reflected in your PayPal account within 3-5 business days after we process them.

Important Notes & Non-Returnable Items

In alignment with our unwavering commitment to hygiene, safety, and the integrity of our formulations—core values reflected in our curated SKIN CARE and ROUTINES menus—the following items are FINAL SALE and cannot be returned or exchanged:

  • Opened or Used Products: For the health and safety of our entire community, any product where the seal has been broken or has been used is non-returnable. This applies to all categories, including Serums & Ampoules, Spot Treatments, Moisturizers, Toners, Exfoliators, etc.
  • Gifts & Sets where the packaging seal is broken.
  • Tools & Applicators (from the TOOLS menu) for hygiene reasons, once the packaging is opened.

Analysis Note: This policy is standard for a brand focused on ingredient integrity and community safety, ensuring every product received by our Routine Builders is pristine and effective.

Need Further Assistance?

Whether you have questions about a Wish Recipe, a routine from our ROUTINES menu, or need help with a damaged or incorrect item, our dedicated care team is here for you.

For Damaged/Incorrect Items: Contact us immediately at [email protected] with photos. We will swiftly arrange a replacement or refund.

📧 General Inquiries & Returns: [email protected]

🏪 Mailing Address for Authorized Returns: Please use the specific address provided in your RMA instructions. Do not ship returns to our general store address.

We appreciate your trust in Wishtrend Comestics Store as your partner in conscious skincare exploration.


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