Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
  • Process: Initiate a return by emailing our care team. We do not offer automatic exchanges; a refund will be issued for returns, and a new order should be placed for the desired item.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal) used for the purchase.
  • Shipping Costs: Original shipping fees (e.g., Standard Shipping at $12.95) are non-refundable. For exchanges due to our error, we will cover all shipping costs.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please contact our customer care team at [email protected] with the following information:

  • Your order number
  • The product(s) you wish to return (e.g., Cleanser, Exfoliator, Gifts & Sets)
  • The reason for the return

You may use the template provided below to ensure we have all necessary details.

Step 2: Receive Return Instructions & Authorization

Our care team will respond within 1-2 business days (matching our order processing speed) with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship items back without this authorization.

Step 3: Ship Your Return

Securely package the unused and unopened item(s) in their original packaging. Include a copy of your order confirmation or the RMA number inside the package. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service for your peace of mind.

Step 4: Receive Your Refund

Once we receive and inspect the returned item(s), we will process your refund. You will receive an email confirmation.

Refund Timeline:
  • Credit Card / Debit Card (Visa, MasterCard, JCB): Refunds typically appear on your statement within 5-10 business days after processing.
  • PayPal: Refunds are usually reflected in your PayPal account within 3-5 business days after processing.

Processing at our end begins within 3 business days of receiving your return.

Return Request Email Template

To streamline your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Wishtrend Care Team, I would like to initiate a return for my recent order. My details are below: – Order Number: [Please insert your order number] – Full Name: [Your Full Name] – Email Address: [The email used on the order] – Product(s) to Return: [e.g., “Green Tea Cleanser” from the Cleanser menu, “AHA/BHA Exfoliator”] – Reason for Return: [e.g., Changed mind, accidental order] I confirm that the item(s) are unused, unopened, and in their original packaging. Please provide the return authorization and shipping instructions at your earliest convenience. Thank you, [Your Name]

Important Notes & Non-Returnable Items

In alignment with our commitment to hygiene, safety, and the integrity of our formulations, the following items are FINAL SALE and cannot be returned or exchanged:

  • Opened or Used Products: For the health and safety of our entire community, any product where the seal has been broken or has been used is non-returnable. This applies to all categories, including Serums & Ampoules, Spot Treatments, Moisturizers, etc.
  • Gifts & Sets where the packaging seal is broken.
  • Tools & Applicators (from the TOOLS menu) for hygiene reasons, once the packaging is opened.

Analysis Note: Based on the website’s focus on hygiene, ingredient integrity, and curated routines (evident in menus like SKIN CARE, ROUTINES, Serum & Ampoule), final sale policies on opened items are standard to ensure product safety for all Routine Builders.

Damaged or Incorrect Items?

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will swiftly arrange a replacement or refund and provide a prepaid return label if needed.

Need Further Assistance?

Our dedicated care team, who also handles your Wish Recipe inquiries and routine questions, is here to ensure a seamless experience.

📧 Email: [email protected]

🏪 Mailing Address for Authorized Returns:
(Please wait for the specific address provided in your RMA instructions. Do not ship to the general store address.)

We appreciate your trust in Wishtrend for your skincare journey.

© 2024 Wishtrend Comestics Store. All rights reserved. | Return to Homepage

Last Updated: April 2024

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